Return & Refund Policy

Return window

You may request a return within 7 calendar days after delivery of your equipment. Requests received after the return window has closed cannot be accepted, except where required by law.

Eligible returns

A machine is eligible for return when:

• it is materially different from its listing, inspection report or photos (for example a major undisclosed mechanical defect, wrong model, or substantially higher hours than advertised); or
• it was damaged in transit on freight arranged by G&E Innovations and the damage was noted at delivery; or
• you have changed your mind and request the return within the return window, subject to the conditions, return freight and restocking fee below.

Returned equipment must be in the same condition as delivered: no more than 10 additional operating hours or 50 additional miles, no new damage, no modifications, all keys, manuals, attachments and documents included.

Non-returnable items

• Equipment clearly marked “As-Is / Final Sale” in the listing, except for transit damage or misrepresentation.
• Machines operated beyond the hour or mileage limits above, or damaged after delivery.
• Equipment modified, repaired or disassembled without our written consent.
• Custom-sourced equipment ordered to your specification, unless it differs from what was agreed.

How to start a return

1. Contact us at sales@geinnovationsllc.com or (951) 561-4246 within the return window with your order number.
2. Describe the issue and include photos or video. For mechanical issues, include hour-meter readings.
3. We will reply within 2 business days with a Return Authorization (RA) number and pickup instructions.

Please do not ship equipment back without an RA number, as we cannot accept unauthorized returns.

Return shipping costs

• Our error (misrepresentation or transit damage): G&E Innovations arranges and pays return freight.
• Change-of-mind returns (no defect): the buyer pays the carrier’s actual return freight cost, which we quote in writing on the Return Authorization before you commit, and the original flat freight charge is non-refundable.

Restocking fee

Returns caused by our error carry no restocking fee. Change-of-mind returns of equipment that matches its listing carry a restocking fee of 5% of the purchase price, which covers re-inspection, cleaning and re-listing. The fee is shown on your RA before you commit to the return.

Refunds

Once the returned equipment arrives and passes a return inspection (usually within 3 business days of arrival), we issue your refund by bank transfer to the account the payment came from, within 10 business days.

The refund covers the purchase price paid, minus any applicable restocking fee. The flat freight charge is refunded when the return is caused by our error or transit damage. We email you when the refund is sent.

Exchanges

We are happy to exchange a returned machine for another in our inventory. Any price difference is charged or refunded, and the restocking fee is waived on exchanges.

Cancelling an order

• Before payment: you can cancel at any time by replying to your order confirmation or calling (951) 561-4246. Nothing is owed.
• After payment, before dispatch: you can cancel for a full refund of everything you paid, including freight.
• After dispatch: the order can no longer be cancelled, but the return policy above applies once the equipment is delivered.
• If we cannot supply the equipment (for example it sold elsewhere or title cannot be transferred), we cancel the order and refund any payment in full.

Refunds for cancellations are sent by bank transfer to the originating account within 10 business days.