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Frequently askedquestions.

Straight answers about buying, paying for and receiving used heavy equipment.

Buying

01How do I buy a machine online?

Add the machine to your cart and check out. You will see the full price plus flat $550 nationwide freight before you place the order. We then confirm availability and send bank transfer (ACH / wire) details; the machine ships once payment clears.

02Can I see the equipment in person?

Yes. Most machines can be viewed at their listed location by appointment. Contact us and we will arrange a visit, or a live video walk-around if travel is not practical.

03Are prices negotiable?

Our prices are set against current market data, so they are already competitive. For fleet purchases of multiple machines, talk to a sales specialist about package pricing.

04Do you sell to buyers outside the United States?

Yes. We deliver to U.S. ports or your freight forwarder, and we quote delivery to Canada, Alaska and Hawaii on request. Duties and import taxes are the buyer’s responsibility.

Inspection & condition

01What does your inspection cover?

Our multi-point inspection covers engine, hydraulics, drivetrain, undercarriage or tires, structure, cab and electrical systems, with photos and video where available.

02Can I use my own inspector?

Absolutely. You are welcome to arrange an independent third-party inspection before you pay. Contact us and we will coordinate access.

03What if the machine is not as described?

You have 7 days after delivery to report material undisclosed issues. We will repair the issue, adjust the price, or accept a return. See our Warranty & Inspection Policy.

Payment

01Which payment methods do you accept?

Bank transfer only — ACH or wire. We do not take card payments. Bank details are provided after you place your order. See our Payment Policy.

02When do I pay?

Orders are paid in full before dispatch. Your order is processed once the transfer clears in our account, which usually takes 1–3 business days.

03What if the machine sells before my payment arrives?

Most of our stock is one-of-a-kind. If a unit is no longer available, we tell you straight away and refund any payment in full to the account it came from.

Shipping & delivery

01How much does delivery cost?

A flat $550 per order anywhere in the contiguous United States, shown at checkout before you pay.

02How long does delivery take?

Handling takes 1–3 business days after your payment clears, then transit is typically 5–10 business days depending on distance and carrier availability. We email you the pickup date and delivery window.

03What if my equipment is damaged in transit?

Note the damage on the bill of lading, take photos, and contact us within 48 hours. We will manage the claim with the carrier’s cargo insurance. See our Shipping Policy.

Returns

01Can I return a machine?

Yes, within 7 days of delivery, subject to hour and condition limits. Change-of-mind returns carry a 5% restocking fee and the buyer pays return freight. Returns caused by our error have no restocking fee and we pay return freight. See our Return & Refund Policy.

02How quickly are refunds issued?

Within 10 business days after the returned machine passes its return inspection, by bank transfer to the account you paid from.

Selling

01Can I sell my equipment through you?

Yes. We buy machines outright or sell them on consignment to buyers nationwide. Submit your machine on our Sell page for a free valuation.

02How fast will I get paid?

For outright purchases, payment is typically sent within 2 business days of pickup and title transfer. Consignment proceeds are paid within 5 business days of the buyer’s funds clearing.

Still have questions?

Our equipment specialists are available Mon–Fri 8am–6pm CT.