Who we are and scope
This Privacy Policy explains how Alternative G&E Innovations LLC (“G&E Innovations”, “we”, “us”) handles personal information collected through this website, by phone and email, and when you buy or sell equipment with us.
Information we collect
- Information you give us: name, company, email, phone, billing and delivery addresses, messages, and equipment details when selling.
- Transaction information: items ordered, amounts, and bank-transfer payment status and reference. We do not take card payments and never ask for card numbers.
- Automatically collected: IP address, browser and device type, pages viewed, referring URLs and approximate location, collected through cookies and similar technologies.
- From third parties: delivery status from freight carriers, and payment confirmations from our bank.
How we use information
- To process orders, payments, title transfer and delivery.
- To answer your inquiries and provide customer support.
- To send transactional messages, and marketing messages if you opt in. You can unsubscribe at any time.
- To operate, secure, analyze and improve our website, and to prevent fraud.
- To comply with legal, tax and accounting obligations.
Data retention
We keep order and transaction records for at least 7 years for tax and legal purposes. Inquiry and marketing data is kept for up to 3 years after your last interaction, unless you ask us to delete it sooner. Server logs are kept for up to 90 days.
Security
We use encryption in transit (HTTPS), access controls, hashed passwords and least-privilege access to protect your information. No system is perfectly secure. If a breach affects you, we will notify you as required by law.
Your privacy rights
Depending on where you live, you may have the right to:
- know or access the personal information we hold about you;
- correct inaccurate information;
- delete your personal information;
- opt out of marketing, and of any “sale” or “sharing” of personal information;
- limit use of sensitive personal information;
- not be discriminated against for exercising these rights.
California residents (CCPA/CPRA)
In the last 12 months we collected identifiers, commercial information, and internet activity, for the business purposes described above. We have not sold personal information or shared it for cross-context behavioral advertising. We honor Global Privacy Control (GPC) signals as an opt-out.
To make a request, email sales@geinnovationsllc.com or call (951) 561-4246. We will verify your identity and respond within 45 days. You may use an authorized agent.
Children
Our services are intended for businesses and adults. We do not knowingly collect information from children under 16.
Changes to this policy
We may update this policy from time to time. Material changes will be posted here with a new “last updated” date.
Contact
Questions about this policy?
Alternative G&E Innovations LLC · Mon–Fri 8am–6pm CT